247 Property Care
Property problems do not keep office hours.
A burst pipe, access issue, power problem or security concern can happen at any time. Custodia's 247 philosophy means our management approach is built around responsiveness, escalation and continuity of care.
What 247 Means
A structure for what happens after hours.
- A clear point of contact
- Defined escalation for urgent property issues
- Coordination of approved emergency service providers
- Owner or Board notification where required
- Issue tracking through resolution
- Continuity between routine management and emergency response
Not Every Issue Is an Emergency
A structure that ensures important matters never simply disappear.
247 does not mean every issue is an emergency. It means there is always a structure for ensuring important property matters do not simply disappear after office hours.